Comments on: Jilted Again http://blog.dssdatacenter.com/2009/05/22/jilted/ Data Centers, Disaster Planning, and Human Factors Wed, 17 Mar 2010 20:22:58 +0000 hourly 1 http://wordpress.org/?v=3.0 By: A New Fiance | Keep It Running http://blog.dssdatacenter.com/2009/05/22/jilted/comment-page-1/#comment-46 A New Fiance | Keep It Running Wed, 20 Jan 2010 16:14:13 +0000 http://blog.dssdatacenter.com/?p=402#comment-46 [...] say love is blind, and in the case of systems management tools it seems especially true.  Despite multiple bad previous experiences, we’re going back for more.  In recent days we’ve been implementing Zyrion Traverse [...] [...] say love is blind, and in the case of systems management tools it seems especially true.  Despite multiple bad previous experiences, we’re going back for more.  In recent days we’ve been implementing Zyrion Traverse [...]

]]> By: Josh Levine http://blog.dssdatacenter.com/2009/05/22/jilted/comment-page-1/#comment-37 Josh Levine Fri, 09 Oct 2009 22:43:29 +0000 http://blog.dssdatacenter.com/?p=402#comment-37 Scott, sorry to hear you've been jilted several times. We hear similar stories every day at FireScope. Our company was founded by IT Operators like you who were frustrated with exactly what you posted in your blog. We might be a young company but we currently power Global 2,000 companies and prominent, name brand enterprise organizations. We have excellent references from customer who are using FireScope within their mission critical environments, processing billions of transactions per day. We are not VC funded and are 100% in control of our own destiny because we are management and employee owned. Every executive and a good number of employees have invested their own hard earned dollars in the company. We were recently written up by Forrester as 'the most modern solution in the marketplace due to our adoption of web 2.0 technologies.' I'm happy to put you in touch with other IT operators who have made the switch to FireScope and are saving significant $, reducing headaches, and getting greater visibility into their IT operation and how it impacts their business than ever before. You can also download our products directly and see for yourself. We offer a complete IT service management strategy with a single view of end to end service performance and true global SLA’s and OLAs - at an affordable price. Please feel free to reach out. As a shareholder, I'll help you regain confidence in the fact that there are companies in our space that are doing good things for good people. Scott, sorry to hear you’ve been jilted several times. We hear similar stories every day at FireScope. Our company was founded by IT Operators like you who were frustrated with exactly what you posted in your blog.

We might be a young company but we currently power Global 2,000 companies and prominent, name brand enterprise organizations. We have excellent references from customer who are using FireScope within their mission critical environments, processing billions of transactions per day.

We are not VC funded and are 100% in control of our own destiny because we are management and employee owned. Every executive and a good number of employees have invested their own hard earned dollars in the company. We were recently written up by Forrester as ‘the most modern solution in the marketplace due to our adoption of web 2.0 technologies.’

I’m happy to put you in touch with other IT operators who have made the switch to FireScope and are saving significant $, reducing headaches, and getting greater visibility into their IT operation and how it impacts their business than ever before. You can also download our products directly and see for yourself. We offer a complete IT service management strategy with a single view of end to end service performance and true global SLA’s and OLAs – at an affordable price.

Please feel free to reach out. As a shareholder, I’ll help you regain confidence in the fact that there are companies in our space that are doing good things for good people.

]]> By: Ed Tait http://blog.dssdatacenter.com/2009/05/22/jilted/comment-page-1/#comment-10 Ed Tait Thu, 04 Jun 2009 20:12:22 +0000 http://blog.dssdatacenter.com/?p=402#comment-10 SW Escrow is an contract T&C where the seller ( Software Company X ) agrees that all source code for the product/applcation being purchased would be made available if and only if the software company X goes under/out of business. Not always something a smaller company can negotite since the deals are not as lucrative. SW Escrow is an contract T&C where the seller ( Software Company X ) agrees that all source code for the product/applcation being purchased would be made available if and only if the software company X goes under/out of business. Not always something a smaller company can negotite since the deals are not as lucrative.

]]> By: Scott Kantner http://blog.dssdatacenter.com/2009/05/22/jilted/comment-page-1/#comment-8 Scott Kantner Fri, 29 May 2009 12:59:13 +0000 http://blog.dssdatacenter.com/?p=402#comment-8 By the way, the escrow idea is one I wish we knew about before. I'd love to hear the details of how that works. By the way, the escrow idea is one I wish we knew about before. I’d love to hear the details of how that works.

]]> By: Scott Kantner http://blog.dssdatacenter.com/2009/05/22/jilted/comment-page-1/#comment-7 Scott Kantner Fri, 29 May 2009 12:58:15 +0000 http://blog.dssdatacenter.com/?p=402#comment-7 My fourth round comment had to do with the basic VC funding methodology as laid out by NetApps founder Dave Hitz in "How to Castrate a Bull." On his view, more than one round is the normal strategy, and in fact, the fourth is when you're expected to be profitable. I'm a bit out of my element here, so I'll let it go at that and refer you to his book (a fun read). Thanks for the comment! My fourth round comment had to do with the basic VC funding methodology as laid out by NetApps founder Dave Hitz in “How to Castrate a Bull.” On his view, more than one round is the normal strategy, and in fact, the fourth is when you’re expected to be profitable. I’m a bit out of my element here, so I’ll let it go at that and refer you to his book (a fun read). Thanks for the comment!

]]> By: Interested reader http://blog.dssdatacenter.com/2009/05/22/jilted/comment-page-1/#comment-5 Interested reader Sun, 24 May 2009 05:48:31 +0000 http://blog.dssdatacenter.com/?p=402#comment-5 Your experience is scary. We run an MSP business and while we've preferred the buy to the build situation, we've done a lot of due diligence before we chose a vendor. There are a number of companies that offer cheap solutions and we conciously decided that we would not go with the cheapest solution. Instead, we decided to pick the vendor we felt had the best references (big clients), best product (forward looking), and partner oriented. You talk about vendors beyond the fourth round of funding. We picked one that had one round of funding only but who were making money and being self-sufficient. The more funds the vendor needs, it means they are eating up a lot of cash and hence, are susceptible! We also did an escrow with the vendor, so we are protected (as much as we can be!) if the vendor withdraws support, as has happened in your case. Good luck! Your experience is scary. We run an MSP business and while we’ve preferred the buy to the build situation, we’ve
done a lot of due diligence before we chose a vendor. There
are a number of companies that offer cheap solutions and
we conciously decided that we would not go with the cheapest
solution. Instead, we decided to pick the vendor we felt had
the best references (big clients), best product (forward looking),
and partner oriented. You talk about vendors beyond the fourth
round of funding. We picked one that had one round of funding only
but who were making money and being self-sufficient. The more
funds the vendor needs, it means they are eating up a lot of
cash and hence, are susceptible! We also did an escrow with the vendor, so we are protected (as much as we can be!) if the
vendor withdraws support, as has happened in your case.

Good luck!

]]> By: p-brane http://blog.dssdatacenter.com/2009/05/22/jilted/comment-page-1/#comment-4 p-brane Fri, 22 May 2009 19:22:14 +0000 http://blog.dssdatacenter.com/?p=402#comment-4 I wish you would have seen all the obvious (to me anyway) warning signs. It's a shame that you were hood winked so blatantly, but snake oil is a very powerful toxin. On an aside, I definitely think you're overlooking at least 1 option to your buy v.s. build from scratch option list. But, thanks for sharing this experience... I was curious how it was going to play out with Cittio customers but being a bit more on the inside of this, I'm not surprised. BTW: Thanks for the Sam Kinison relief. I wish you would have seen all the obvious (to me anyway) warning signs. It’s a shame that you were hood winked so blatantly, but snake oil is a very powerful toxin. On an aside, I definitely think you’re overlooking at least 1 option to your buy v.s. build from scratch option list.

But, thanks for sharing this experience… I was curious how it was going to play out with Cittio customers but being a bit more on the inside of this, I’m not surprised.

BTW: Thanks for the Sam Kinison relief.

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